This document describes the General Terms and Conditions ("T&C") applicable to the use of the services offered by the company COLLABORATIVE FARMING, FOOD AND INNOVATION SOLUTIONS SAS, identified with NIT 901.910.726-1, owner and operator of the Coffis.co platform (hereinafter "the Platform" or "Coffis.co").
The purpose of the Platform is to offer intermediation, logistics, and facilitation services so that coffee producers in Colombia (hereinafter "the Producer") can export green or processed coffee in small quantities directly to their buyers abroad (hereinafter "the Buyer").
Anyone who wishes to access and/or use Coffis.co's services may do so subject to these T&C, along with all other policies (such as the Privacy and Data Processing Policy) that govern the Platform and are understood to be incorporated herein.
1. Glossary
- Delivery Announcement: Official form through which the Producer informs Coffis.co and the Allied Cooperative about the date and details of the merchandise to be physically delivered.
- Green Coffee: Coffee bean in its raw state, before being roasted. It is the raw material for roasted coffee.
- Processed Coffee: defined as "Roasted coffee (whole bean or ground, decaffeinated or not)", and its Tariff Heading is 0901.20.
- Buyer: Natural or legal person located outside Colombia who, through the Platform, negotiates and buys coffee directly from a Producer.
- Allied Cooperative: Coffee growers' cooperative in Colombia, allied with Coffis.co, which acts as a reception point, quality analysis, profiling, and preparation of coffee for subsequent export.
- Courier: International transport company responsible for the shipment and delivery of merchandise.
- D-U-N-S® Number: Unique nine-digit global identifier for businesses, issued by Dun & Bradstreet.
- Proforma Invoice: Preliminary commercial document detailing products, costs, and total value to be paid before processing a shipment.
- Lot: Specific and differentiated quantity of coffee with homogeneous characteristics.
- Coffis.co Platform: Technological and service infrastructure operated by COLLABORATIVE FARMING, FOOD AND INNOVATION SOLUTIONS SAS.
- Producer: Natural or legal person in Colombia, registered on the Platform, who cultivates and offers their coffee.
- User: Term that refers jointly to the Producer and/or the Buyer registered on the Platform.
2. Purpose of Coffis.co
The purpose of the Platform is to provide the technological, logistical, and knowledge infrastructure to connect Producers with Buyers abroad, facilitating the export of coffee in small quantities in a safe, transparent, and competitive manner.
3. Acceptance of Terms and Conditions
For all purposes of the Coffis.co Platform, it is understood that both the Producer and the Buyer accept these T&C and undertake to comply with applicable laws and regulations, through the mechanisms described below:
- Acceptance by the Producer: Acceptance is materialized by filling out and submitting the "Producer Registration Form" and the "registration confirmation." By checking the acceptance box and submitting the form with their documents via the send button, the Producer admits having read, understood, and irrevocably and fully accepted these T&C.
- Acceptance by the Buyer: Acceptance occurs at two key moments that ratify their consent:
- Upon Initial Registration: By filling out and submitting the "Customer Registration Form" and "registration confirmation," by checking the acceptance box and submitting the form with their documents via the send button, the Buyer accepts the T&C for the creation and use of their account on the platform.
- Upon Confirmation of each Business Transaction: Acceptance is tacitly and fully ratified for each specific transaction when, after receiving the Proforma Invoice, they proceed with payment through the gateway provided by Coffis.co. This act of payment confirms the acceptance of the particular conditions of the operation and reiterates the full acceptance of these T&C, and they cannot claim ignorance of them.
Registration on the Coffis.co Platform is free. Users can consult the current version of these T&C at any time at www.coffis.co/tyc.
4. Requirements to access the service
4.1. Requirements for the Producer
- Be a natural or legal person producing coffee in Colombia.
- Accept these Terms and Conditions upon registration.
- Have the intention and capacity to make a sale to a Buyer abroad.
- Provide all documentation requested in the "Producer Registration Form."
4.2. Requirements for the Buyer
- Be a natural or legal person domiciled outside Colombia.
- Accept these Terms and Conditions upon registration.
- Provide all documentation requested in the "Client Registration Form."
4.3. Registration and Validation Process
- Form Completion: The interested party must fill out the corresponding registration form and attach supporting documents.
- Internal Verification: Coffis.co will carry out the respective verifications, including consultation of control lists for SARLAFT compliance.
- Notification: Coffis.co will notify the applicant whether their registration has been ACCEPTED or REJECTED, reserving the right to reject any application discretionarily.
- Legal Capacity and Truthfulness: The User declares to have the legal capacity to contract and that all information provided is truthful.
5. Operation functionality
- Direct Negotiation: The Producer and the Buyer freely negotiate the terms of the sale.
- Service Request: The Buyer formalizes the agreement through the "Coffee Order Placement Form."
- Invoicing and Payment: Coffis.co generates a Proforma Invoice and a payment link. The Buyer must pay within the next 3 business days.
- Delivery Announcement: Once payment is confirmed, the Producer fills out the "Delivery Announcement."
- Receipt at Cooperative: The Producer delivers the coffee to the Allied Cooperative of their choice, along with the duly signed letter of responsibility.
- Preparation and Dispatch: The Cooperative prepares the coffee for shipment.
- Document Generation: Coffis.co generates and delivers export documents to the Courier.
- Tracking: The Tracking Number is sent to both parties.
6. Product specifications and export conditions
6.1. Exportable Coffee Types
- Green Coffee (Tariff Heading: 0901.10): Excelso Colombian Coffee, Product of Colombia.
- Processed Coffee (Tariff Heading: 0901.20): Roasted coffee (whole bean or ground, decaffeinated or not).
The Producer guarantees that the product is always 100% Colombian coffee.
6.2. Quantities and Lots per Shipment
- Quantities: Green Coffee (10-60 Kg), Processed Coffee (10-50 Kg).
- Lots: Maximum three (3) differential lots per shipment.
- Note: Maximum weights may vary depending on the destination country.
6.3. Additional Conditions for Processed Coffee
- Technical Packaging Requirements: Packaging must be multi-layer with a protective barrier (WVTR <= 0.2 g/m²/24hr; O2GTR <= 36 c.c./m²/24hr).
- Dry Mill and Roaster Verification: Coffis.co may request documentation from the dry mill and roaster.
- Quality Responsibility: The Producer is solely responsible for the quality of the product.
7. Operation expenses
The total value will be detailed in the Proforma Invoice and consists of: Cost of Coffee, Logistics Expenses, and Administrative Expenses. The Buyer assumes the entire invoice and any unforeseen additional costs at destination.
8. Release of liability and indemnity guarantee
- Release of Liability: Users (seller and buyer) exempt Coffis.co and its allies from liability for claims arising from direct negotiation, violation of these T&C, or third-party rights.
- Indemnity Guarantee: The User will indemnify Coffis.co against any claim, lawsuit, or demand arising from their acts or omissions.
9. Intellectual property and use license
The content and the Platform are property of Coffis.co. The Producer grants Coffis.co a free and irrevocable authorization to use their product information for promotional purposes.
10. General provisions
10.1. Proper Use of the Platform
Users agree not to use the Coffis.co Platform for illicit purposes or outside of what is authorized.
10.2. General Obligations of the Buyer
The Buyer agrees to: (a) Provide truthful information; (b) Refrain from acts contrary to the law; (c) Not impersonate others; (d) Pay for acquired products; (e) Receive the products; and (f) Assume all import costs and responsibilities.
10.3. General Obligations of the Producer
The Producer agrees to: (a) Provide truthful information; (b) Refrain from acts contrary to the law; (c) Be the legitimate owner of the coffee; (d) Keep the coffee in perfect condition; and (e) Be responsible for the quality of the product.
10.4. Nature of the Legal Relationship
The relationship between Coffis.co and the Users is solely one of service provision.
10.5. Confidentiality
The parties agree to maintain the confidentiality of non-public information to which they have access.
10.6. Claims Management
The Buyer may submit PQRs to info@coffis.co. Coffis.co will resolve the request according to Colombian legislation, directing claims regarding coffee quality to the Producer.
10.7. Modifications
Coffis.co reserves the right to modify these T&C at any time.
10.8. Term and Termination
The relationship will remain in effect as long as Users are registered. Coffis.co may suspend or terminate a User's access due to non-compliance.
10.9. Force Majeure
Coffis.co will not be responsible for the non-fulfillment of its obligations due to force majeure events.
10.10. Non-compliance
Anyone who breaches these T&C will be responsible for any damage caused to Coffis.co.
10.11. Applicable Law and Jurisdiction
These T&C will be governed by the laws of Colombia, and the parties submit to the jurisdiction of its courts.
11. Annexes
Annex 1: Receipt, verification, and payment protocol at Allied Cooperative
- Coffee Delivery: The Producer delivers the coffee to the selected Allied Cooperative within 3 business days following payment notification. The Cooperative verifies the identity, quality, and security of the lot according to its storage and quality verification and merchandise review protocols.
- Settlement and Payment Process: Once receipt is approved, Coffis.co proceeds with the settlement and payment to the Producer in the registered bank account.
Annex 2: List of authorized allies
The complete and updated list of allies in the Coffis.co network, including cooperatives, associations, and couriers, can be consulted at any time on the official website: www.coffis.co/allies.
Annex 3: Control and security protocol
- User Verification: Consultation of control lists.
- Reception Controls: Physical inspection of the lot.
- Secure Storage: Monitoring by the Allied Cooperative.
- Dispatch Inspection: Final verification by the Cooperative before delivery to the Courier.